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Wafa Mohammed Almazrouei
- Assistant Professor
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Dr. Wafa Al Mazrouei is an Assistant Professor in the College of Business Administration at Ajman University, where she teaches and coordinates Fundamentals of Business Management. Her work sits at the intersection of logistics, operations, and sustainability, informed by more than 18 years of industry experience before she moved into academia. She is the first graduate of Ajman University's Doctor of Business Administration program to return as a faculty member. Her doctoral research explored how parcel delivery companies in the UAE can create value sustainably, earning an outstanding dissertation award and publication in Sustainable Futures (Elsevier). Before joining academia, she held leadership positions across the logistics and government sectors, including HR Manager for International Business and Joint Ventures at BEEAH Group, along with several operational roles at Emirates Post. She also holds an EMBA from the American University of Sharjah, a Master of Quality Management from the University of Wollongong in Dubai, and a bachelor's degree in Information Technology from UAE University. Her research interests include sustainable value creation, last-mile and parcel delivery, and supply chain management. She serves as a peer reviewer for Transportation Research Interdisciplinary Perspectives and has presented her work at regional academic conferences.
Education
- Doctor of Business Administration (DBA), Ajman University, United Arab Emirates, 2026 (GPA 3.96)
- Executive Master of Business Administration (EMBA), American University of Sharjah, United Arab Emirates, 2016 (GPA 3.6)
- Master of Quality Management (MQM), University of Wollongong in Dubai, United Arab Emirates, 2010 (GPA 3.0)
- Bachelor of Information Technology in Information Security, United Arab Emirates University, United Arab Emirates, 2006 (GPA 3.46)
Doctor of Business Administration (DBA), Ajman University, United Arab Emirates, 2026 (GPA 3.96)
Executive Master of Business Administration (EMBA), American University of Sharjah, United Arab Emirates, 2016 (GPA 3.6)
Master of Quality Management (MQM), University of Wollongong in Dubai, United Arab Emirates, 2010 (GPA 3.0)
Bachelor of Information Technology in Information Security, United Arab Emirates University, United Arab Emirates, 2006 (GPA 3.46)
Experience
- HR Manager, International Business and Joint Ventures, BEEAH Group, United Arab Emirates, Jan 2026 – Jul 2026
- Branch Support Team Leader, Zone 4, Emirates Post, United Arab Emirates, Jan 2012 – Jul 2025
- Head of Inquiry Section, Zone 4, Emirates Post, United Arab Emirates, Jun 2009 – Jan 2012
- Administrative Clerk, Zone 4, Emirates Post, United Arab Emirates, Oct 2007 – Jun 2009
HR Manager, International Business and Joint Ventures, BEEAH Group, United Arab Emirates, Jan 2026 – Jul 2026
Branch Support Team Leader, Zone 4, Emirates Post, United Arab Emirates, Jan 2012 – Jul 2025
Head of Inquiry Section, Zone 4, Emirates Post, United Arab Emirates, Jun 2009 – Jan 2012
Administrative Clerk, Zone 4, Emirates Post, United Arab Emirates, Oct 2007 – Jun 2009
Teaching Area
- BUS200 – Fundamentals of Business Management (Course Coordinator), Ajman University
BUS200 – Fundamentals of Business Management (Course Coordinator), Ajman University
Research
- Sustainable value creation and corporate sustainability
- Last-mile and parcel delivery, logistics and supply chain management
- Operations management
Sustainable value creation and corporate sustainability
Last-mile and parcel delivery, logistics and supply chain management
Operations management
Publications
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JournalW. AlMazrouei, E. Demir, Value creation in parcel delivery: a systematic literature review and research agenda, Sustainable Future, 10, Nov 2025, doi: https://doi.org/10.1016/j.sftr.2025.101557
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ConferenceWafa Al Mazrouei; Gyanendra Sisodia, Investigation on Investment in Drone Technology in Last Mile Delivery in UAE, 2024 International Conference on Decision Aid Sciences and Applications (DASA), Manama, Bahrain
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JournalGyanendra Singh Sisodia College of Business Administration, Ajman University, United Arab Emirates, Wafa Mohammed Ebrahim Al Mazrouei College of Business Administration, Ajman University, United Arab Emirates, Rajesh Mohnot College of Business Administration, Ajman University, United Arab Emirates, Aqila Rafiuddin Tecnologico de Monterrey, Mexico, Economic Risk of Wind Farm Investments in UAE: Evaluation through Real Options Approach, International Journal of Energy Economics and Policy, 13, Sep 2023, doi: https://doi.org/10.32479/ijeep.15082
W. AlMazrouei, E. Demir, Value creation in parcel delivery: a systematic literature review and research agenda, Sustainable Future, 10, Nov 2025, doi: https://doi.org/10.1016/j.sftr.2025.101557
The rapid growth of e-commerce and urbanization has resulted in a significant increase in the demand for parcel delivery services. Consequently, firms must satisfy stakeholder demands while simultaneously maintaining operational efficiency and sustainability. This study examines value creation within the parcel delivery process by systematically reviewing 138 peer reviewed articles published between 2015 and August 2025 using PRISMA framework. The analysis identifies six core value criteria (economies of scale, learning economies, innovation capabilities, management capabilities, social and environmental aspects) and maps them across the stages of parcel delivery process. Findings highlight significant knowledge gaps in areas such as cargo security, customer decision-making, delivery personnel well-being, and environmental concerns. It calls for sustainable, innovative, and eco-friendly solutions, emphasizing emerging technologies including artificial intelligence, machine learning, digital twin, and the Internet of Things. By integrating these criteria into a structured framework, the study offers actionable insights for designing parcel delivery strategies that are operationally efficient, environmentally responsible, and socially beneficial.
About the journal
Wafa Al Mazrouei; Gyanendra Sisodia, Investigation on Investment in Drone Technology in Last Mile Delivery in UAE, 2024 International Conference on Decision Aid Sciences and Applications (DASA), Manama, Bahrain
Technology advancement in last-mile delivery is creating enormous opportunities for the industry's development. Current research is focused on unmanned aerial vehicles(drones) as an alternate delivery method for courier services. The data was acquired from a courier service provider in the United Arab Emirates that used the traditional home delivery option. The research was conducted using a Monte Carlo simulation and a real option technique to evaluate the project based on four scenarios. The study's findings suggest that the labor cost for home delivery has the most influence on project investment. It is recommended to bill the service at the same rate as a typical residential delivery. However, the service is offered at a price that is greater than the typical residential delivery while covering business taxes. The study's contribution is to evaluate the project by taking corporation tax payments and costs into account.
About the journal
Gyanendra Singh Sisodia College of Business Administration, Ajman University, United Arab Emirates, Wafa Mohammed Ebrahim Al Mazrouei College of Business Administration, Ajman University, United Arab Emirates, Rajesh Mohnot College of Business Administration, Ajman University, United Arab Emirates, Aqila Rafiuddin Tecnologico de Monterrey, Mexico, Economic Risk of Wind Farm Investments in UAE: Evaluation through Real Options Approach, International Journal of Energy Economics and Policy, 13, Sep 2023, doi: https://doi.org/10.32479/ijeep.15082
This study examines the potential of business investments in wind offshore farm in the United Arab Emirates through projection of five different possible scenarios. The evaluation was done by using real option approach and Monte Carlo simulation imbibing the potential risk on investment with the source of funds used. Our analysis indicates that the return on investments and the risk on delay option remain at the highest degree if the project is financed with 50% government support and 50% investor’s own equity. On the contrary, a 100% bank-financed project yields lowest investments return and lowest risk option to delay. This implies that the financial leverage and the high bank interest rate are significant factors in influencing the economic risk and return of the wind farm project. This research contributes to the existing literature by highlighting the significance of real options application in the most-sought energy sector – wind farm. Moreover, this will pave way for small and medium enterprises (SMEs) in the UAE to invest in this energy field.
About the journal
Conference Presentation
- Investigation on Investment in Drone Technology in Last Mile Delivery in UAE
- systematic literature review of the parcel delivery process from a value-creation lens
Investigation on Investment in Drone Technology in Last Mile Delivery in UAE
systematic literature review of the parcel delivery process from a value-creation lens
Memberships, Awards and Honors
- Outstanding Research Award
- H.H. Sheikh Mohammed Bin Rashid Award
- Emirates Post recognition: TISSE certification (92% score)
- Emirates Post recognition: 4-Star Rating project implementation