Course Description
This course explores the nature of conflicts common in personal and organizational life. It examines various techniques in handling conflicts with emphasis on different strategies and tactics used in competitive and cooperative negotiations. It will cover conflict management and mediation styles, planning for negotiations, using and countering bargaining tactics, managing the mediation process within and between groups, avoiding negotiation mistakes, use of power and influence, handling multi-party negotiations, understanding gender differences and negotiating and conflict management across cultures.