AI-Powered Multilingual Persona for Customer Support in ICP Service Centers

AI-Powered Multilingual Persona for Customer Support in ICP Service Centers

In multilingual and culturally diverse environment such as service centers, communication barriers can reduce service efficiency and customer satisfaction. This is especially important in government service centers such as the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), where customers may need clear guidance for important procedures. This project proposes Hala, an AIpowered, culturally adaptive persona that provides multilingual and personalized customer support. The system aims to improve accessibility, reduce delays, and enhance the overall service experience.