COVID-19 Community Update

Welcome to Ajman University’s online portal for the latest updates on COVID-19 (novel coronavirus). You can find here all the useful information and resources for preventive and precautionary measures to protect yourself and stay healthy and safe. We are closely monitoring the ongoing outbreak. The health, safety, and well-being of our community, on and off-campus, is our top priority. We will continue to update the AU community regularly to keep you informed.

Check for updates:

All students must regularly check their emails, AU Mobile App, and Moodle account for updates.

Travel discouraged:

As per the UAE authorities’ instructions, you are urged to avoid travelling abroad these days.

Return from abroad:

Should you come back from abroad, you need to undergo the necessary medical tests, and remain in home quarantine for 14 days.


There is no specific antiviral treatment recommended for COVID-19. People with COVID-19 should receive supportive care to help relieve symptoms. For severe cases, treatment should include care to support vital organ functions. Read More

What to do in case you feel unwell?

Coronavirus causes an illness characterized by the same symptoms a person with a bad cold or the flu would experience. And like the flu, the symptoms can progress and become life threatening. Should you experience fever, cough or have difficulty breathing, or believe you may have been exposed to someone with the coronavirus, please contact the medical clinic immediately on 06-7056294.It is open from 8:00 am to 8:00 pm, Sunday through Thursday.

Useful numbers
  • AU Medical Clinic 06-7056294
  • AU EHS Officer 06-7056070
  • Ajman Preventive Medicine 06-703 1700
  • Ajman Ministry of Health and Prevention 06-742 9333
  • Ministry of Education 800 51115
  • Estijaba Service 8001717
  • SEHA +971563713090 WhatsApp

Virtual Student Hub: Frequently Asked Questions 

How to access online tools?

For Faculty Guidelines for Online Classes: Please Click Here to watch the video tutorial
For Students Guidelines for Online Classes: Please Click Here to watch the video tutorial

Where can I find the latest guidance about Covid-19?
Continuity of Remote Teaching and Working

AU has made important decisions about how to continue working, teaching, and learning while keeping our AU community safe in a public health emergency.

AU has already implemented LMS and other distance learning tools, which enable the flexibility of teaching and learning anywhere, anytime.

Through this site, AU is providing resources to its community to ensure the continuity of remote teaching, learning, and working.

The Office of IT is providing support to the technology included in this document. We are here to help you. If you need any further help please contact the Office of IT on the following contact information:


Tel: +97167056500

Working Remotely

The Office of IT has provided the AU community with access to the following tools:

  • Online Meetings: Microsoft Teams access has been granted to all faculty and staff members. You may use Teams for internal meetings or with external entities using “New Teams Meeting” through Outlook.  
  • AU Applications: The Office of IT has provided access to all AU Applications through the internet with AU laptops.
  • Activation of Phone Extension on Mobile: Access to all deans and managers has been granted on Avaya Mobile App, and Transfer Ext to mobile has been granted to all staff who need it.

The following linked videos/manuals provide you with specific guidance on select tools:

  • Preparing for an effective and productive remote working environment. To watch the video,  please click here
  • Essential IT tools that you may need. To watch the video, please click here.
  • Using Microsoft Teams for your meetings. For more details, please click here.
Distance Learning

The following tools are available with instructions on the best use of each:

Learning Management System (Moodle)

Please find below materials on how to use Moodle:

  • Startup with Moodle: Please click here for the English document or here for the Arabic document.
  • To Restrict Access : Please click here for the English document or here for the Arabic document.
  • Backup and Restore: Please click here for the English document or here for the Arabic document.

Online Classes

Faculty members may create an online session for the classes, office hours, and advising using Blackboard Collaborate, which is integrate it with Moodle.

Please find below materials on how to use Blackboard Collaborate:

  • Create an Online session: Please click here to watch the tutorial video.
  • Create an interactive environment in the Online class: Please click here to watch the tutorial video.
  • View Reports and Recordings on Blackboard Collaborate: Please click here to watch the tutorial video.
  • Blackboard Collaborate manual, please click here for the English document or here for the Arabic document.
  • Share guest access and recordings for courses with multiple course codes, please click here for the English document or here for the Arabic document.
  • To test your Blackboard connection, please check the English manual here, or the Arabic manual here.
  • FAQ on Blackboard Collaborate (English document), or check the Arabic here.

Online Assessments

AU has adopted an online assessment guidelines based on the tools listed below. To review the guidelines, please click here.

AU is providing the following online tools to support the faculty members with assessment:

  • TurnitIn – A tool that promotes academic integrity, streamline grading and feedback, deter plagiarism, and improve student outcomes. TurnitIn is integrated with Moodle. Please find below materials on how to use TurnitIn:
    • How to use TurnitIn (including Feedback Studio): Please click here for the English document or here for the Arabic document.

  • Online Quiz on Moodle – For instructions on creating an online quiz on Moodle, please refer to the following materials:
    • Create Online Quiz: Please click here to watch the tutorial video
    • Add questions to Online Quiz: Please click here to watch the tutorial video
    • Grade Online Quiz: Please click here to watch the tutorial video
    • Backup and Restore Quiz: Please click here to watch the tutorial video
    • Online Quiz manual, please click here for the English document or here for the Arabic document.
    • FAQ on Online Quiz (English document), or check the Arabic document here.

  • Online Proctoring (Respondus) – AU has opted for an Online Quiz Proctoring software called Respondus with the features below:
    • LockDown Browser: is s custom browser that locks down the testing environment within Moodle.
    • Respondus Monitor: is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams.
    • Respondus Proctoring: is integrated with AU Learning Management System Moodle. To know how to use Respondus, please see click here for the English document or here for the Arabic document.
    • ExamSoft : is a secure testing solution that is used for high stakes exams. This software enables secure testing on student computers by blocking access to programs, files and Internet usage during the test. It is integrate it with AU Account, this tool is ONLY dedicated for college of Medicine, college of Dentistry, and college of Pharmacy and Health Sciences.
      For more information or support on ExamSoft, please contact the Helpdesk.

Student Information System

Faculty members may use the following system to check academic records, take the attendance, set grading, and conduct online advising:

  •  Banner System: Faculty members may use the following features on Banner:
    • Plan Ahead: faculty member may use Plan Ahead to conduct advising for advisees and recommend courses or approve suggested courses by student. For details on how to use it, please click here for the English document or here for the Arabic document.
    • Register for Classes: faculty member may register classes for the students. For more details, please refer to the English manual here and the Arabic manual here.
    • Grade Entry: faculty member may use the grade entry screen to enter the final grades for students, either by entering the grade on the “Grade Entry” screen or by uploading the grades from the excel file. For details on how to upload from excel file, Watch the video tutorial here, or refer to the English manual here or to the Arabic manual here.
    • Track Students Attendance: faculty member may use the Track Students Attendance feature to reflect the class attendance to the system. For more details, please click here for the English document or here for the Arabic document.
    • Click here to read the start-up guide and learn about all Banner features in English or click here to read it in Arabic.

AU is providing the following IT services to support the student academic experience:

MS Office 365

An email account with all Office 365 services mentioned below is created automatically as soon as a student is admitted:

  • Email account with 50 GB storage
  • Cloud storage on One Drive with unlimited space
  • Free Office 365 for the web with popular apps like Outlook, Word, PowerPoint, Excel, and OneNote so teachers and students can work together, and communicate seamlessly
  • Other MS services such as Teams, Forms, and SharePoint

Learning Management System Moodle

Moodle is considered as the students’ virtual campus. They may access Moodle to:

  • Attend online classes
  • Communicate with teachers through forums or messages
  • Access any shared education resources
  • Submit assignments or TurnitIn assignment
  • Take an online assessment, with or without an Online Proctoring tool; Students in Medicine, Dentistry, and Pharmacy and Health Sciences programs may have online assessment on ExamSoft assessment as well
  • Evaluate their academic experience through Bluenotes survey system, which is integrated with Moodle
  • Check announcements and posts

Online Request System (ORS)

All AU student services are automated. Any student may apply or request a service through the ORS, including the Hostel and Transportation services.

Banner System

Students may access Banner to register courses, check schedules and attendance, pay online, view financial statements, and to share suggested courses with an advisor for approval.

Additional Online Learning Resources

For instructions on how to use any of these services, please click here.

For accessing any of the services mentioned above, please go to MyAU under AU website, and select Students.

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