Student Technology Support

AU provides the following technology services to students:
  • Access to the Internet via ubiquitous Wi-Fi;
  • E-Learning Management System (Moodle);
  • Online Registration System (ORS); and
  • Email and OneDrive (Personal Storage on Internet Cloud)

For  IT Policies and Procedures, please click here.

User Accounts
  • The User Account and password is an authorized User Name to login to computers in labs or any of IT resources such as Moodle, ORS, Email and Wi-Fi at AU.
  • The password should be minimum 8-characters.
  • The User Account remains active as long as the student status is active.

Please note that the User Account and password for all AU’s systems is same, and remain same as long as you did not change any of them or you change the network password.You may change the password through AU’s PCs in any computer lab, where it will be changed for all user accounts subsequently.

User Account and Password provide access the following services:

  • AU Network Access
  • Email and Office 365
  • Moodle System
  • Wi-Fi Access

The student must have the User Account and password to access the Wi-Fi service on campus. The Wi-Fi service is available in all campus’s buildings, femal hostel, and male hostel.

General FAQs (Frequently Ask Questions) 
What is the User Account for the student?

By default, the User Account is the student ID.

How does the student request his/her User Account information (User Name and Password)?

All the User Accounts will be created for the freshmen students after the student being admitted to AU, and sent to personal email, which was registered in the Admission.

Should the student request the User Account and password at the beginning of each semester?

No, the User Account remains the same until the student graduates and the password remain the same unless the student resets it.

What should the student do if he/she forgets the password?
  • Be sure that your active mobile number is correct on the Admission &n Registration records, as an SMS will be sent directly to that mobile number registered in the system).
  • Pay AED 15 at the Finance Office.
  • Helpdesk will receive an E-mail notification,
  • SMS will be sent to the student’s mobile with the new password within two to three working hours from the received email notification.

Note: this password is case sensitive and student cannot change it outside AU campus

For any inquiries concerning any of the above, please call the helpdesk on 06-7056-500 or send an email to helpdesk@ajman.ac.ae.

Wi-Fi Access

The Wireless service gives students the privilege to use his/her personal Laptop and internet only.
All active students have a privilege to the Wi-Fi.

Wi-Fi Regulations:

In order to use the Wi-Fi connection, all users will be required to abide by the I.T. internet/Labs Policies.

Requirements:

  • Personal Laptop with a Wireless Network card, or Smart Phone. 
  • The student’s User Account and Password, which sent to student’s personal email after being admitted.
Email and Office 365

AU provides email service for students through an agreement with Microsoft for Office 365. Email Access is available at  http://outlook.com/ajman.ac.ae  

This agreement includes the below mentioned services:

  • Email with 50 GB.
  • OneDrive with 1 TB Personal Storage for saving documents, pictures.
  • Online MS Apps.

Note: AU email is the official email for contact in the university. Any received email from personal email may ignore. You will be requested to update your information after your first login; the information you enter should be correct.

Moodle System

Moodle is a Course Management System (CMS). It is an Online Web Application that helps educators create online courses with a focus on interaction and collaborative construction of content.

Each student has username and password for Moodle. The username and password are the same as User Account for all IT services. The student will have access to the content of the courses that he/she has registered for the current semester.

The student may evaluate the university’s services, the taken courses, and the Advisor each semester on Moodle system. This evaluation helps AU to improve the education services and resources.

Online Registration System

 General Guide to Online Registration System 

Introduction

The Online Registration System (ORS) allows students, through the Internet, to register, drop, or add courses within the registration period and the Advisor to do advising for the students by approving/rejecting requested courses by the student or recommending some others.

ORS Features

The students may or may not have prior experience using such system. Ideally, any student can identify him/herself to the system, to do the following:

  1. Register, Add or Drop course/courses during the registration period.
  2. Pay registration fees through a secure web access.
  3. View the following: 
  • Timetable
  • Transcript
  • Student Information
  • Degree Analysis
  • Financial records
  • Current Transactions.
  • Change the login password 
Login information 

The Login information (user Account and password) is the same as for the Moodle systems and it is integrated with AU Network. i.e. if the password has been changed for any of these systems, the online password will be changed sub-sequentially and vice versa. If a student loses or forgets his/her password, he/she should follow the Change/Reset Password process

Terms and Conditions   

The student may use the system to register, if the following conditions are met:

  • The registration is done during the registration schedule, drop and add period, as published by Admission and Registration Deanship;
  • The student should have registered all courses as outlined in his/her study plan and should not have had any exceptions during his/her study period
  • The student status is not suspended, prohibited, canceled, or does not have an academic Block from the Admissions & Registration Deanship;
  • The student has an Academic Advisor entered on the Oracle System;
  • The student has regular financial status;
  • The student has a 2000 AED down payment in his university account;
  • The student has no academic warnings.
  • The student email is active.
  • The advisor or student cannot register completed courses, i.e. courses have already passed. The advisor may use the Oracle System to register such a course. 
ORS Procedures  

The registration process on the ORS is based on registration request to the advisor before starting the actual registration. The ORS process is as follows: 

  • The student makes a down payment of 2000 AED. He/she may pay online using the ORS.
  • The student logs into the ORS, selects 3 to 8 courses from the list of offered courses in the study plan, and selects the preferred sections/timing for approved courses.
  • The student clicks Save to confirm registration.  
arabic placement enrollment aid college ratio asterisk plus question minus glass music search envelope-o heart star star-o user film th-large th th-list check close search-plus search-minus power-off signal cog trash-o home file-o clock-o road download arrow-circle-o-down arrow-circle-o-up inbox play-circle-o repeat refresh list-alt lock flag headphones volume-off volume-down volume-up qrcode barcode tag tags book bookmark print camera font bold italic text-height text-width align-left align-center align-right align-justify list dedent indent video-camera image pencil map-marker adjust tint edit share-square-o check-square-o arrows step-backward fast-backward backward play pause stop forward fast-forward step-forward eject chevron-left chevron-right plus-circle minus-circle times-circle check-circle question-circle info-circle crosshairs times-circle-o check-circle-o ban arrow-left arrow-right arrow-up arrow-down mail-forward expand compress exclamation-circle gift leaf fire eye eye-slash exclamation-triangle plane calendar random comment magnet chevron-up chevron-down retweet shopping-cart folder folder-open arrows-v arrows-h bar-chart twitter-square facebook-square camera-retro key cogs comments thumbs-o-up thumbs-o-down star-half heart-o sign-out linkedin-square thumb-tack external-link sign-in trophy github-square upload lemon-o phone square-o bookmark-o phone-square twitter facebook github unlock credit-card feed hdd-o bullhorn bell-o certificate hand-o-right hand-o-left hand-o-up hand-o-down arrow-circle-left arrow-circle-right arrow-circle-up arrow-circle-down globe wrench tasks filter briefcase arrows-alt group chain cloud flask cut copy paperclip floppy-o square bars list-ul list-ol strikethrough underline table magic truck pinterest pinterest-square google-plus-square google-plus money caret-down caret-up caret-left caret-right columns sort sort-desc sort-asc envelope linkedin rotate-left gavel dashboard comment-o comments-o bolt sitemap umbrella clipboard lightbulb-o exchange cloud-download cloud-upload user-md stethoscope suitcase bell coffee cutlery file-text-o building-o hospital-o ambulance medkit fighter-jet beer h-square plus-square angle-double-left angle-double-right angle-double-up angle-double-down angle-left angle-right angle-up angle-down desktop laptop tablet mobile circle-o quote-left quote-right spinner circle mail-reply github-alt folder-o folder-open-o smile-o frown-o meh-o gamepad keyboard-o flag-o flag-checkered terminal code mail-reply-all star-half-empty location-arrow crop code-fork chain-broken info exclamation superscript subscript eraser puzzle-piece microphone microphone-slash shield calendar-o fire-extinguisher rocket maxcdn chevron-circle-left chevron-circle-right chevron-circle-up chevron-circle-down html5 css3 anchor unlock-alt bullseye ellipsis-h ellipsis-v rss-square play-circle ticket minus-square minus-square-o level-up level-down check-square pencil-square external-link-square share-square compass caret-square-o-down caret-square-o-up caret-square-o-right eur gbp dollar inr cny rouble krw bitcoin file file-text sort-alpha-asc sort-alpha-desc sort-amount-asc sort-amount-desc sort-numeric-asc sort-numeric-desc thumbs-up thumbs-down youtube-square youtube xing xing-square youtube-play dropbox stack-overflow instagram flickr adn bitbucket bitbucket-square tumblr tumblr-square long-arrow-down long-arrow-up long-arrow-left long-arrow-right apple windows android linux dribbble skype foursquare trello female male gittip sun-o moon-o archive bug vk weibo renren pagelines stack-exchange arrow-circle-o-right arrow-circle-o-left caret-square-o-left dot-circle-o wheelchair vimeo-square try plus-square-o space-shuttle slack envelope-square wordpress openid bank graduation-cap yahoo google reddit reddit-square stumbleupon-circle stumbleupon delicious digg pied-piper-pp pied-piper-alt drupal joomla language fax building child paw spoon cube cubes behance behance-square steam steam-square recycle automobile cab tree spotify deviantart soundcloud database file-pdf-o file-word-o file-excel-o file-powerpoint-o file-image-o file-archive-o file-audio-o file-movie-o file-code-o vine codepen jsfiddle life-bouy circle-o-notch ra empire git-square git hacker-news tencent-weibo qq wechat paper-plane paper-plane-o history circle-thin header paragraph sliders share-alt share-alt-square bomb futbol-o tty binoculars plug slideshare twitch yelp newspaper-o wifi calculator paypal google-wallet cc-visa cc-mastercard cc-discover cc-amex cc-paypal cc-stripe bell-slash bell-slash-o trash copyright at eyedropper paint-brush birthday-cake area-chart pie-chart line-chart lastfm lastfm-square toggle-off toggle-on bicycle bus ioxhost angellist cc ils meanpath buysellads connectdevelop dashcube forumbee leanpub sellsy shirtsinbulk simplybuilt skyatlas cart-plus cart-arrow-down diamond ship user-secret motorcycle street-view heartbeat venus mars mercury intersex transgender-alt venus-double mars-double venus-mars mars-stroke mars-stroke-v mars-stroke-h neuter genderless facebook-official pinterest-p whatsapp server user-plus user-times bed viacoin train subway medium y-combinator optin-monster opencart expeditedssl battery battery-3 battery-2 battery-1 battery-0 mouse-pointer i-cursor object-group object-ungroup sticky-note sticky-note-o cc-jcb cc-diners-club clone balance-scale hourglass-o hourglass-1 hourglass-2 hourglass-3 hourglass hand-grab-o hand-paper-o hand-scissors-o hand-lizard-o hand-spock-o hand-pointer-o hand-peace-o trademark registered creative-commons gg gg-circle tripadvisor odnoklassniki odnoklassniki-square get-pocket wikipedia-w safari chrome firefox opera internet-explorer television contao 500px amazon calendar-plus-o calendar-minus-o calendar-times-o calendar-check-o industry map-pin map-signs map-o map commenting commenting-o houzz vimeo black-tie fonticons reddit-alien edge credit-card-alt codiepie modx fort-awesome usb product-hunt mixcloud scribd pause-circle pause-circle-o stop-circle stop-circle-o shopping-bag shopping-basket hashtag bluetooth bluetooth-b percent gitlab wpbeginner wpforms envira universal-access wheelchair-alt question-circle-o blind audio-description volume-control-phone braille assistive-listening-systems american-sign-language-interpreting deaf glide glide-g sign-language low-vision viadeo viadeo-square snapchat snapchat-ghost snapchat-square pied-piper first-order yoast themeisle google-plus-circle fa handshake-o envelope-open envelope-open-o linode address-book address-book-o address-card address-card-o user-circle user-circle-o user-o id-badge drivers-license drivers-license-o quora free-code-camp telegram thermometer thermometer-3 thermometer-2 thermometer-1 thermometer-0 shower bath podcast window-maximize window-minimize window-restore times-rectangle times-rectangle-o bandcamp grav etsy imdb ravelry eercast microchip snowflake-o superpowers wpexplorer meetup