Student Experience and Satisfaction

Student Satisfaction Rate

Student satisfaction results for selected academic support indicators consistently exceeded the institutional quality threshold of 70% across the reported academic years. The findings demonstrate sustained positive student perceptions regarding academic advising support, program effectiveness, and the development of 21st century skills.

Definition:

The Student Satisfaction Rate represents the percentage of students expressing satisfaction with institutional services, academic support, learning experiences, and related educational provisions based on the Student Satisfaction Survey on AU

Services and Support Offices.

Quality Threshold:

The minimum acceptable overall average score for student satisfaction indicators is 3.5 out of 5, equivalent to 70%. A Corrective Action

 Plan is required when the achieved score for an indicator falls below the established institutional quality threshold.

Student Satisfaction with Teaching, Program, and Academic Advising

Academic Years 2022-2023 to 2024-2025

Insight:

Student satisfaction results related to teaching, program, and academic advising consistently exceeded the institutional quality threshold of 80% across the reported academic years. The findings reflect positive student perceptions regarding instructional quality, program delivery, and academic advising support.

Definition:

The Student Satisfaction Rate represents the percentage of students expressing satisfaction with teaching, program, and academic advising services based on the Student Course Assessment Survey (SCAS) and Academic Advisor Survey (AAS).

Quality Threshold:

The Student Course Assessment Survey (SCAS) and Academic Advisor Survey (AAS) utilize a 5-point Likert scale with a minimum acceptable overall average score of 4 out of 5, equivalent to 80%.