FAQs for CURRENT STUDENTS

There are three hold types: Academic Warning, Financial, or Registration. For more information about Banner please visit the link: here

Students can be on financial hold if they have delayed dues, Please check the payment terms on the link: here

There are many ways in which AU can help you get ready for a career, including resume writing, interview tips, workshops, etc. Please see https://www.ajman.ac.ae/en/experience/career-services.html for details.

AU is working closely with the Ministry of Education in the UAE to evaluate all possible scenarios, keeping in mind that the highest priority will be always given to the safety of our students. AU will make an announcement as soon as we have gathered and evaluated all the information on the situation.

Yes! Success in studies starts with being present.

If a student does not attend the final examination due to an emergency and he/she scored at least a total mark of 30 out of 70 in coursework (tests and midterm examination) the course may be considered as “incomplete.” Acceptable evidence for failure to attend a final examination due to an emergency consists of the following:

• Illness certified in a medical report approved by the University Clinic
• Death certificate of a first or second degree relative
• Arrest or summons before a court or other legal body
• Other excuses accepted by the College Council

In these cases, the student must submit an online request on https://ors.ajman.ac.ae within three working days, along with the relevant supporting documents. Applications will be processed only if the student has no financial obligation to the University and has paid the fee for an “incomplete request.” Applications submitted by students with a 25 percent absence warning will be rejected.

Students may apply to transfer from one major to another within the add/drop period. The application is processed through the Office of Admissions and Registration provided that:

1. The applicant meets the admission requirements of the degree program to which he/she is applying.
2. There is availability of seats.
3. Approval of the deans of both colleges concerned is obtained, along with approval from the registrar.

To submit a “Change Major” request please log with your university credentials to "http://ors.ajman.ac.ae" and from eRequests choose All Request/ New Request/ Request Category: Registration/ Request Type: Change Major.

Yes, Counseling Services is here to help you gain insight into any difficulties you may be experiencing and to help you develop emotional resilience so that you can fulfill your academic and personal potential. See all services here: link

AU wants to help student resolve any issues. Our system is called “Kayako.” You can submit your questions or complaints to studentvoice@ajman.ac.ae and your general inquires to inquiry@ajman.ac.ae

Simply log with your university credentials on http://ors.ajman.ac.ae and from eRequests choose All Request/ New Request/ Request Category: Registration/ Request Type: To Whom It May Concern or Grade Appeal (Complaint)

Yes, but in all cases you need to contact the Office of Finance for further coordination. You can reach that office by emailing finance@ajman.ac.ae.

Students can log on the Banner through mysis.ajman.ac.ae then go to student > student account > statement of account. For more information please visit the link: here

First log on the Banner through mysis.ajman.ac.ae then go to students > student account > payment then enter your amount and card details then press submit. You will receive the receipt on your AU email. For more information please visit the link: here

The Suspension request should be submitted online through the Online Registration System (ORS). Newly admitted students can suspend their study only in their first semester (Seat Reservation Fees should be paid for limited seats programs) and they should register courses in the next semester. Otherwise, they should apply for new admission.

For enrolled undergraduate students, the maximum number of non-consecutive semesters that can be suspended is four.

For enrolled graduate students, the maximum number of non-consecutive semesters that can be suspended is two. Approval of the College Dean and the Office of Admissions and Registration is required.

Yes! Please be sure to register your information with the Office of Alumni Affairs. Simply follow one of these options:

• Calling or visiting the Office of Alumni Affairs
• Visiting this link: here

You will be part of a global network of 38,000+ alumni! Our AU alumni enjoy a wide range of benefits and services. For more information, please visit the link: click here